Telephone: 0117 915 9988
Email: sales@colinludwellcars.co.uk
Colin Ludwell Cars is authorised and regulated by the Financial Conduct Authority, under FCA number: 678993. We act as a credit broker, not a lender. We work with several carefully selected credit providers who may be able to offer you finance for your purchase. (Written Quotation available upon request). Whichever lender we introduce you to, we will typically receive a commission from them either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commissions at different rates. All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over. We are only able to offer finance products from these providers.
We hope you are fully satisfied with any products or services received from Colin Ludwell Cars, however, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.
Please contact us as soon as possible and in the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.
Colin Ludwell Cars Ltd
81-85 Two Mile Hill Road
Kingswood
Bristol
Avon
BS15 1BL
Email: sales@colinludwellcars.co.uk
Telephone: 0117 915 9988
Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours, however, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.
If your complaint relates to Financial Services, we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints, which is detailed in the FCA Regulations and these can be found on www.fca.org.uk.
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response, you may be able to ask the Financial Ombudsman Service for an independent review.
Please note, the Financial Ombudsman is unable to deal with your complaint unless you have given us the opportunity to put things right first. The Financial Ombudsman is an independent service for resolving disputes between consumers (you) and the FCA authorised companies (us). This service is free of charge.
Further helpful information can also be obtained by visiting the Financial Ombudsman Service website.